Privacy policy
Data protection
Personal data (mostly referred to as “data” below) are only processed by us to the extent necessary and for the purpose of providing a functional and user-friendly website, including its content and the services offered there.
According to Art. 4 No. 1 of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to as “GDPR”), “processing” is any process carried out with or without the help of automated processes or any such series of processes in connection with personal data, such as collecting, recording, organizing, arranging, storing, adapting or changing, reading, querying, using, disclosing through transmission, dissemination or any other form of provision, comparison or the linking, the restriction, the deletion or the destruction.
With the following data protection declaration we inform you in particular about the type, scope, purpose, duration and legal basis of the processing of personal data, as far as we decide either alone or together with others about the purposes and means of processing. In addition, we will inform you below about the third-party components we use for optimization purposes and to increase the quality of use, insofar as third parties process data on their own responsibility.
Our data protection declaration is structured as follows:
I. Information about us as responsible
II. Rights of users and data subjects
III. Information on data processing
I. Information about us as responsible
Responsible provider of this website in terms of data protection law is:
Orderhouse GmbH
Tscherningstrasse 52
74076 Heilbronn
Germany
Tel .: 07131 173048
Email: post [at] orderhouse.de
Website: www.orderhouse.de
The provider's data protection officer is:
Steffen Sondheimer
II. Rights of users and data subjects
With a view to the data processing described in more detail below, users and data subjects have the right
• for confirmation as to whether the relevant data is being processed, for information about the processed data, for further information about data processing and for copies of the data (cf. also Art. 15 GDPR);
• to correct or complete incorrect or incomplete data (see also Art. 16 GDPR);
• to the immediate deletion of the data concerning you (cf. also Art. 17 GDPR), or, alternatively, if further processing is required in accordance with Art. 17 Para. 3 GDPR, restriction of processing in accordance with Art. 18 GDPR;
• to receive the data concerning them and provided by them and to transfer this data to other providers / responsible parties (cf. also Art. 20 GDPR);
• to complain to the supervisory authority if they are of the opinion that the data concerning them are being processed by the provider in violation of data protection regulations (cf. also Art. 77 GDPR).
In addition, the provider is obliged to notify all recipients to whom data has been disclosed by the provider of any correction or deletion of data or the restriction of processing that takes place on the basis of Articles 16, 17 Paragraph 1, 18 GDPR teaching. However, this obligation does not exist if this notification is impossible or involves disproportionate effort. Irrespective of this, the user has the right to information about these recipients.
According to Art. 21 GDPR, users and data subjects also have the right to object to the future processing of the data concerning them, provided that the data is provided by the provider in accordance with Art. 6 Para. 1 lit. f) GDPR are processed. In particular, an objection to data processing for the purpose of direct advertising is permitted.
III. Information on data processing
Your data processed when using our website will be deleted or blocked as soon as the purpose of storage no longer applies, the deletion of the data does not conflict with any statutory retention requirements and no other information on individual processing methods is given below.
Server data
For technical reasons, in particular to ensure a secure and stable website, data is transmitted to us or to our web space provider via your internet browser. With these so-called server log files, i.a. Type and version of your Internet browser, the operating system, the website from which you switched to our website (referrer URL), the website (s) of our website that you are visiting, the date and time of the respective access and the IP address of Internet connection from which our website was used.
The data collected in this way is temporarily stored, but not together with other data from you.
This storage takes place on the legal basis of Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the improvement, stability, functionality and security of our website.
The data will be deleted after fourteen days at the latest, unless further storage is required for evidence purposes. Otherwise, the data will be excluded from deletion in whole or in part until an incident has been finally clarified.
Cookies
a) Session cookies / session cookies
We use so-called cookies on our website. Cookies are small text files or other storage technologies that are stored and stored on your device by the internet browser you use. These cookies process certain information about you on an individual basis, such as your browser or location data or your IP address.
This processing makes our website more user-friendly, more effective and more secure, as the processing enables, for example, the reproduction of our website in different languages or the offer of a shopping cart function.
The legal basis for this processing is Art. 6 Para. 1 lit b.) GDPR, provided that these cookies are used to process data to initiate or process contracts.
If the processing does not serve to initiate or process a contract, our legitimate interest lies in improving the functionality of our website. The legal basis is then Art. 6 Para. 1 lit. f) GDPR.
These session cookies are deleted when you close your Internet browser.
b) Third party cookies
Our website may also use cookies from partner companies with whom we work for the purpose of advertising, analysis or the functionalities of our website.
Please refer to the following information for details on this, in particular on the purposes and legal basis for processing such third-party cookies.
c) possibility of elimination
You can prevent or restrict the installation of cookies by setting your internet browser. You can also delete cookies that have already been saved at any time. The steps and measures required for this, however, depend on the specific Internet browser you are using. If you have any questions, please use the help function or documentation of your Internet browser or contact its manufacturer or support. In the case of so-called flash cookies, however, processing cannot be prevented via the browser settings. Instead you have to change the setting of your Flash player. The steps and measures required for this also depend on the specific Flash player you are using. If you have any questions, please use the help function or documentation of your Flash player or contact the manufacturer or user support.
However, if you prevent or restrict the installation of cookies, this may mean that not all functions of our website can be used to their full extent.
Contract processing
The data transmitted by you for the use of our range of goods and / or services will be processed by us for the purpose of processing the contract and are required in this respect. Contract conclusion and contract processing are not possible without providing your data.
The legal basis for the processing is Art. 6 Para. 1 lit. b) GDPR.
We delete the data when the contract has been fully processed, but must observe the retention periods under tax and commercial law.
As part of the contract processing, we pass on your data to the transport company commissioned with the delivery of goods or to the financial service provider, insofar as the transfer is necessary for the delivery of goods or for payment purposes.
The legal basis for forwarding the data is then Art. 6 Para. 1 lit. b) GDPR.
1. Passing on of personal data to Plentymarkets
The processing and processing of the order takes place via plentymarkets, plentymarkets GmbH, Bürgermeister-Brunner-Str. 15, 34117 Kassel. Name, address and other personal data made during the ordering process are passed on. The data is passed on for the sole purpose of processing the order.
2. Transfer of personal data to DHL
Delivery is carried out by DHL. If you have agreed to the forwarding of the e-mail address in the order process, we will hand it over to DHL to coordinate the delivery date and to announce the shipment. If you have not agreed to the forwarding of the e-mail address, we will forward the name of the recipient and the delivery address to DHL.
The legal basis for forwarding the email address is Art. 6 Para. 1 lit. a GDPR for the name of the recipient and the delivery address Art. 6 Para. 1 lit. b GDPR
The consent can be revoked at any time with effect for the future vis-à-vis Orderhouse GmbH or DHL.
3. Forwarding of personal data to heidelpay
When using the credit card payment method, we pass on personal data to heidelpay GmbH, Vangerowstraße 18, D-69115 Heidelberg, in order to process your credit card payment. The transfer is used to process your credit card payment and to confirm your identity.
4. Transfer of personal data to PayPal
If you use the PayPal payment method, we will give personal data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. The transfer is used to process your PayPal payment and to confirm your identity. Depending on the payment method selected via PayPal, e.g. Invoice or direct debit, the personal data transmitted to PayPal will be transmitted by PayPal to credit agencies. This transmission is used to check the identity and creditworthiness of the order you have placed. Which credit agencies are involved and which data is generally collected, processed, stored and passed on by PayPal can be found in PayPal's data protection declaration at https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Customer account / registration function
If you create a customer account with us via our website, we will use the data you entered during registration (e.g. your name, address or e-mail address) exclusively for pre-contractual services, for contract fulfillment or for the purpose of Customer care (e.g. to provide you with an overview of your previous orders with us or to be able to offer you the so-called memo function) collect and save. At the same time, we then save the IP address and the date of your registration, along with the time. This data will of course not be passed on to third parties.
As part of the further registration process, your consent to this processing is obtained and reference is made to this data protection declaration. The data collected by us will only be used to provide the customer account.
Insofar as you consent to this processing, Art. 6 Para. 1 lit. a) GDPR legal basis for processing.
If the opening of the customer account also serves pre-contractual measures or the fulfillment of the contract, the legal basis for this processing is also Art. 6 Para. 1 lit. b) GDPR.
The consent given to us to open and maintain the customer account can be revoked at any time with effect for the future in accordance with Art. 7 Para. 3 GDPR. All you have to do is inform us of your revocation.
The data collected in this respect will be deleted as soon as processing is no longer necessary. In doing so, we have to observe retention periods under tax and commercial law.
Checking creditworthiness and scoring
If we make advance payments, e.g. B. in the case of a purchase on account, we collect to safeguard our legitimate interests acc. Art. 6 Paragraph 1 lit. f) GDPR, if necessary information about your previous payment behavior. To do this, we transmit the personal data required for a credit check and use the information received about the statistical probability of default in payment for a balanced decision on the payment option to be granted. The credit report can contain probability values (score values), which are calculated on the basis of scientifically recognized mathematical-statistical methods and whose calculation includes address data, among other things. Your concerns will be considered in accordance with the statutory provisions.
If we make advance payments, e.g. B. in the case of a purchase on account, we may obtain information about your previous payment behavior to protect our legitimate interests. We transmit your data (name, address and, if applicable, date of birth) for the purpose of credit checks, to obtain information to assess the risk of payment default on the basis of mathematical-statistical procedures using address data and to verify your address (check for deliverability).
We obtain the necessary personal data from creditPass GmbH, Mehlbeerenstr. 2, 82024 Taufkirchen from the following providers:
• CRIF Bürgel GmbH Hamburg branch, Friesenweg 4, House 12, 22763 Hamburg
• Creditreform Boniversum GmbH, Hellersbergstrasse 11, 41460 Neuss
• Deutsche Post Direkt GmbH, Junkersring 57, 53844 Troisdorf
• infoscore Consumer Data GmbH, Rheinstrasse 99, 76532 Baden-Baden
• SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden
The legal bases for these transfers are Article 6 Paragraph 1 Letter b and Article 6 Paragraph 1 Letter f of the GDPR. Transfers based on these provisions may only be made if this is necessary to safeguard the legitimate interests of our company or third parties and the interests of the fundamental rights and freedoms of the data subject, which require the protection of personal data, do not outweigh the interests of the data subject. Detailed information on the credit agencies i. S. d. Art. 14 European General Data Protection Regulation ("EU GDPR"), d. H. Information on business purposes, data storage purposes, data recipients, the right to self-disclosure, the right to erasure or correction, etc. can be found under the following link:
http://creditpass.de/service/datenschutz/
www.crifbuergel.de/de/datenschutz
www.boniversum.de/EU-DSGVO
https://www.deutschepost.de/content/dam/dpag/images/D_d/DDP/Downloads/dp-direkt-zusatzinfo-datenschutzkonforme-adressloesungen-dsgvo.pdf
https://finance.arvato.com/content/dam/arvato/documents/financial-solutions/Arvato_Financial_Soultions_Art._14_EUDSGVO.pdf
https://www.schufa.de/de/datenschutz-dsgvo/
Contact inquiries / contact options
If you contact us via the contact form or email, the data you provide will be used to process your request. The specification of the data is necessary for processing and answering your request - without providing it, we cannot answer your request, or at least only to a limited extent.
The legal basis for this processing is Art. 6 Para. 1 lit. b) GDPR.
Your data will be deleted if your request has been finally answered and the deletion does not conflict with any statutory retention requirements, such as in the event of a subsequent contract processing.
Google Analytics
We use Google Analytics on our website. This is a web analysis service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google”.
Through certification according to the EU-US data protection shield ("EU-US Privacy Shield")
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
Google guarantees that the EU's data protection requirements will also be complied with when processing data in the USA.
The Google Analytics service is used to analyze the usage behavior of our website. The legal basis is Article 6 Paragraph 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization and economic operation of our website.
Usage and user-related information, such as IP address, location, time or frequency of visits to our website, are transmitted to a Google server in the USA and stored there. However, we use Google Analytics with the so-called anonymization function _anonymizeIp (). With this function, Google shortens the IP address within the EU or the EEA.
The data collected in this way is in turn used by Google to provide us with an evaluation of the visit to our website and of the usage activities there. This data can also be used to provide other services related to the use of our website and the use of the Internet.
Google states that it will not associate your IP address with other data. The data is automatically deleted after 38 months. In addition, Google maintains
https://www.google.com/intl/de/policies/privacy/partners
Further data protection information is available for you, for example also on the possibilities to prevent the use of data.
Google also offers
https://tools.google.com/dlpage/gaoptout?hl=de
a so-called deactivation add-on along with further information on this. This add-on can be installed with the most common internet browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs the JavaScript (ga.js) of Google Analytics that information about visiting our website should not be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analysis services. You can of course also find out in this data protection declaration whether and which other web analysis services are used by us.
As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent Google Analytics from collecting data on this website in the future (this opt-out cookie only works in this browser and only for this domain, delete your cookies in this browser, you have to click this link again): Deactivate Google Analytics Your browser must therefore generally allow the storage of cookies. If you delete your cookies regularly, you will have to click on the link every time you visit this website.
Google AdWords with conversion tracking
On our website, we use the advertising component Google AdWords and so-called conversion tracking. This is a service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google”.
Through certification according to the EU-US data protection shield ("EU-US Privacy Shield")
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
Google guarantees that the EU's data protection requirements will also be complied with when processing data in the USA.
We use conversion tracking for targeted advertising of our offer. The legal basis is Article 6 Paragraph 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization and economic operation of our website.
If you click on an advertisement placed by Google, the conversion tracking we use saves a cookie on your device. These so-called conversion cookies lose their validity after 30 days and are not used to identify you personally.
If the cookie is still valid and you visit a certain page of our website, both we and Google can evaluate that you clicked on one of our advertisements placed on Google and that you were then redirected to our website.
With the information obtained in this way, Google creates statistics for us about visits to our website. This also gives us information about the number of users who clicked on our ad (s) and the pages of our website that were subsequently accessed. Neither we nor third parties who also use Google AdWords are, however, in a position to identify you in this way.
You can also prevent or restrict the installation of cookies by making the appropriate settings in your Internet browser. At the same time, you can delete cookies that have already been saved at any time. The steps and measures required for this, however, depend on the specific Internet browser you are using. If you have any questions, please use the help function or documentation of your Internet browser or contact its manufacturer or support.
Google also offers
https://services.google.com/sitestats/de.html
http://www.google.com/policies/technologies/ads/
http://www.google.de/policies/privacy/
further information on this topic and in particular on the possibilities of preventing the use of data.
Google Remarketing or "Similar Audiences" component of Google
We use the remarketing or "similar target groups" function on our website. This is a service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google”.
Through certification according to the EU-US data protection shield ("EU-US Privacy Shield")
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
Google guarantees that the EU's data protection requirements will also be complied with when processing data in the USA.
We use this function to place interest-based, personalized advertising on third-party websites that also participate in Google's advertising network.
The legal basis is Article 6 Paragraph 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization and economic operation of our website.
So that this advertising service can be made possible, Google saves a cookie with a sequence of numbers on your device via your Internet browser when you visit our website. This cookie records both your visit and the use of our website in anonymised form. However, personal data will not be passed on. If you then visit the website of a third party, which in turn also uses the Google advertising network, advertisements may appear that relate to our website or our offers there.
To permanently deactivate this function, Google offers over for the most common internet browsers
https://www.google.com/settings/ads/plugin
a browser plug-in.
The use of cookies from certain providers, for example via
http://www.youronlinechoices.com/uk/your-ad-choices
or
http://www.networkadvertising.org/choices/
can be deactivated via opt-out.
Through what is known as cross-device marketing, Google may be able to track your usage behavior across multiple devices, so that you may be shown interest-based, personalized advertising even if you change devices. However, this requires that you have agreed to link your browser history to your existing Google account.
Google offers further information on Google Remarketing at
http://www.google.com/privacy/ads/ at.
Bing Ads / Bing Remarketing Tag
We use the Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA Conversion Tracking on our website for targeted advertising in accordance with Art. 6 Para. 1 lit. f GDPR. Clicking on one of our advertisements placed by Bing Ads (Microsoft) sets a cookie with a regular validity of 30 days. It is not used for personal identification. The information obtained using the conversion cookie is used to generate conversion statistics for Big Ads customers who have opted for conversion tracking. This tells us the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. If you do not want to participate in tracking, you can object to this use by easily deactivating the Bing Ads conversion tracking cookie in your Internet browser under user settings. You will then not be included in the conversion tracking statistics. You can find Microsoft's privacy policy for conversion tracking at https://privacy.microsoft.com/de-de/privacystatement.
Sample data protection declaration from the law firm Weiß & Partner
